CRM-Experten Lehrgang - Seminar
Agenda CRM-Experte
Seminarunterlagen
- Handout Modul 1
- CRM Einführung
- CRM Strategie
- Praxisübungen
- CRM Vertiefung
- Best Practices
- CRM Marktübersicht
- Projektmanagement
- Tipps
- uvm.
- Handout Modul 2
- Customer Data Platform (CDP) Overview
- Definition
- Challenges
- Process
- Architectures
- CRM Trends
- uvm.
Arbeitsmaterialien
- CRM Buyers Guide
- CRM Software
- CEM/CXM
- uvm.
- CRM Studie
- CRM Strategie
- Ziele
- Zufriedenheit
- CRM-Technik
- Big Data
- UX
- uvm.
- CDP Marktüberblick
- Background
- Historie
- Analysis
- uvm.