Customer Centricity Seminar

Agenda Customer Centricity

Customer-Centricity Checklist
Manager Technical Support Job Description
Service Level Agreement Template
Shopper Marketing Insights Database

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Example: please provide me checklist for a PIM introduction.

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Create Process

Title:* Version:*

Create App

App Name:* App Type:*

Create new form

Form title:*

Create Wiki

Title:* Descriptions:*

Invite a vendor to marketplace

Vendor name: * Company name: * Company Email: *

Employee learning path

Select employee: * Add user

Job title: *

Educational Background: *

Skills: *

Goals: *

Set learning path

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Select learning path

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Create AI Learning paths

Learning path title:*

Create AI Agent

AI Agent Title: * AI Agent Type: *

Select product: * Add product Product description: AI Agent Purpose: * Target group: *

Prompt:*

How many steps do you want?: *

Response

Create contract

Contract title: * Contract type: * Version: * Language: *

Create deal

Title: * Sourcing Channel: * Select Product/Service: * Company name: * Select customer: * Phone: Pipeline: * Add Pipeline Stage: * Amount: Expected Close Date:

Send automatic reminder

Select reminder template: Create template First reminder date:

Possibility to win the deal: (Percentage %) Responsible user: (Optional)

Add Questionnaire

Questionnaire Title: *

Recommendation Questionnaire Options

Add internal service

Product number: * Product type: * Category: * Add category Product title: * Price: Product Description: * Description: Images: Recommendation: *

Add Buyer Persona

Persona Type:* Buyer Name:* Template Category

Add Link

Title: * Type: * URL: * Description: (Optional) User name: (Optional) Passsword: (Optional)